Cancellation Policy

iConcept believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Return & Refund Policy

iConcept takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with leading logistics company in India, to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (damage incurred during transit) it’s Logistics Partners will look into the matter on a case by case basis. The customer should check the outer box carefully while accepting the order.

In case a product which has a manufacturing defect (Box was sealed and no external damage on box) In such circumstances, before using the product, please get in touch with our Customer Service Team within 24 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Apple Service Centre to get the same verified. The product should not be activated, in case it is activated by the customer than the same does not qualify under the same policy and has to be treated under the normal service policy terms & conditions.

iConcept does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

• The customer should notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.

• Products should be returned in their original packaging along with the original price tags, labels and invoices.

Refunds

Refunds are only possible in the following cases:

• Cancellation of an Order before being shipped

• Cases where:Customer refused to collect the delivery
  Customer wasn’t available during stipulated delivery attempts made by our logistics partner
  The delivery address was wrong / unreachable

All refunds will be initiated once the product reaches back our warehouse and after ensuring that the product returned is in the same condition as it was sent. Any damaged packing or open boxes shall not be accepted as return and would be shipped back to the customer on charge basis to be beared by the customer only. All refunds will be processed on the mode of payment used by the customer while placing the order.

• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

• Orders paid by net banking accounts will be credited back to bank account.